The holiday season should be a joyous time filled with family, friends and festivities — but unpleasant airline employees can make getting to your holiday fun a misery. This year, as you book your getaway, you might want to consider which airline employees will be smiling from check-in to landing, making your trip at least a little bit more enjoyable.
The jobs site CareerBliss.com just announced its annual ranking of America’s Happiest Airlines for Holiday Travel. With Thanksgiving fast approaching and travelers preparing to jet off to their next destinations, this list of the five domestic airlines with the most blissful employees may come in handy.
“We know how important happy employees and a great company culture are in creating a positive experience for employees, managers and customers,” says CareerBliss’ chief executive, Heidi Golledge. “Flying friendlier skies can make this busy holiday travel season a little more enjoyable. Also, supporting companies who do an amazing job keeping their employees happy also creates good will as you become a personal promoter of employee happiness.”
CareerBliss analyzed more than 1,000 job reviews written by airline employees in 2012 and 2013 to find the happiest airlines for holiday travel. Airline employees had been asked to rate factors that affect workplace happiness, including: one’s relationship with his of her boss and co-workers; workplace environment; job resources; compensation; growth opportunities; company culture; company reputation; daily tasks; and job control over the work performed on a daily basis.
They evaluated each factor on a five-point scale and also indicated how important it was to their overall happiness at work. The numbers were combined to find an overall rating of employee happiness for each respondent, and then they were sorted by company to find who the happiest airline employees were.
After three consecutive years on top, Southwest Airlines fell to No. 4 this year as American Airlines landed the No. 1 spot. With a “bliss score” of 4.33 out of 5, American is the happiest airline to travel this holiday season.
American Airlines ranked high in overall in the “company culture,” “relationship with co-workers” and “senior management” categories. One employee states they like working for American Airlines because “it’s [a] large reputable company with great employee benefits and pay.”
Flying in just behind American is Delta. The airline received a bliss score of 4.31, putting it in the No. 2 spot.
“Delta employees stated the way they work, as well as the rewards they receive including benefits, were key factors that contributed to their overall happiness within the company,” Golledge explains.
US Airways employees are also very pleased to be aboard. The airline earned a score of 3.96, placing it at No. 3.
“Similar to American Airlines, US Airways ranked the relationship with co-workers as a key factor in overall happiness,” Golledge says. “However, when it came to benefits and rewards, employees ranked these factors just slightly above average.”
Emotions always run high during the holidays for all employees, especially in industries that have seasonal increases in volume, such as the airlines. So when you are booking your holiday travel, consider which airline employees are truly cared for by their companies and the happiest, Golledge says. “This will impact your overall experience and make traveling over the holidays a little more blissful.”
She adds: “During the holidays–the busiest time of the year for travel— it is important to know which airlines are leading the way in employee happiness so you can feel good about using your travel budget with companies who treat their employees well. CareerBliss is proud to recognize the airlines that lead the way in creating positive work environments.”
Here are the top five airlines with the happiest employees:
1. American Airlines
2. Delta Air Lines
3. US Airways
4. Southwest Airlines
5. JetBlue Airways
This is an update of a piece that ran previously.